Contact Catiki

• Credit and Debit Cards: Visa, Mastercard, and American Express.
• Online Payment Gateways: PayPal, Stripe, or similar secure options.
• Direct Bank Transfers: Depending on the store, wire transfers might be an option.

Delivery times for bespoke, made-to-order products depend on the complexity of the order, production schedules, and shipping methods. Here’s a general timeline:

1. Production Time: Since each item is custom-made, production may take several weeks. The exact duration varies based on the product and design complexity. Typical ranges are 2-6 weeks.

2. Shipping Time: After production, shipping duration depends on the carrier and your location. Standard shipping might take 5-10 business days, while expedited options are usually faster.

3. Total Timeline: From order to delivery, expect a timeframe of 3-8 weeks, but it’s always best to check with the store for precise estimates based on your specific order.

For accurate information, refer to the shop’s delivery policy or contact their customer service.

Shopping in the Online Shop is designed to be secure, and protecting your data is a top priority. Here’s how your information is kept safe:

1. Secure Payment Gateways: Transactions are processed through trusted and encrypted payment platforms like PayPal or Stripe, ensuring your financial information remains confidential.

2. SSL Encryption: The shop uses Secure Sockets Layer (SSL) technology, indicated by “https://” in the web address, to encrypt your personal data during transmission.

3. Data Privacy Compliance: The shop adheres to data protection regulations such as GDPR (General Data Protection Regulation) or CCPA (California Consumer Privacy Act), ensuring your data is handled responsibly.

4. Limited Access: Personal information is only accessible to authorized personnel and used solely for fulfilling orders and customer support.

5. No Storage of Sensitive Data: Payment details are not stored on the shop’s servers, reducing the risk of data breaches.

For added reassurance, review the shop’s privacy policy or terms of service. If you have specific concerns, reach out directly to their support team.

After you place an order in the Online Shop, here’s what typically happens:

1. Order Confirmation:

   • You receive an email or notification confirming your order details and payment.
   • The confirmation includes your order number, item specifics, and estimated delivery time.

2. Production Begins (for bespoke, made-to-order items):

   • Your product is crafted to your specifications. This step varies in length depending on the complexity of the item.

3. Quality Check:

   • Before shipping, the item undergoes a thorough quality control process to ensure it meets the shop’s standards.

4. Shipping Notification:

   • Once the item is ready, you receive an email with shipping details, including a tracking number if available.

5. Delivery:

   • The order is shipped via the chosen courier service and delivered to your specified address.

6. Post-Delivery Support:

   • Customer service remains available for questions, feedback, or assistance if needed after you receive your product.

This process ensures a seamless experience while maintaining high standards for custom-made goods. For more specifics, consult the shop’s policies or reach out to their support team.

Yes, you typically receive an invoice for your order. Here’s how it usually works:

1. Digital Invoice:

   • An electronic invoice is sent to your email immediately after your order is confirmed. This serves as a receipt and includes details like the order number, product information, total cost, and any applicable taxes or shipping fees.

2. Printable Copy:

   • Many online shops allow you to download and print a copy of your invoice from your account or the order confirmation email.

3. Physical Invoice:

   • In some cases, a printed invoice might be included in the package, although many shops have moved to paperless systems for sustainability.

If you don’t see an invoice after your purchase, you can typically request one through the shop’s customer service or your account dashboard.